Choice Hotels is implementing a new fee for ‘valid complaints’ that escalate beyond the property level and reach Choice Hotels Guest Relations department. Beginning July 1st, Econo Lodge properties will be assessed a $70 fee per occurrence. Continue reading Guest Relations Case Management Fee Update →
This document was handed out at Convention, and in case you did not pick one up we wanted to post a copy online for your convenience.
Choice Hotels unveiled two weeks ago changes to its Reputation Management department’s activity and fee structure. Among the key changes are increases in fees per occurrence for the current 72-hour negative review non-response activity, accelerating at 6 and 10 per month levels, though offering no fee for a single missed response once per quarter. Continue reading Reputation Management Program Changes / New Fee Structure →
SupplyWorks, a Home Depot company, is offering all ELFA Members a 15% discount on their first hotel / guest supply order through the end of May as part of their Convention special and welcome offer. Continue reading New ELFA Sponsor SupplyWorks Offering 15% Off First Order thru May 31st →
Please make plans to attend the following ELFA and Econo Lodge functions at the upcoming Choice Hotels International Convention. There is obviously much to discuss and review, and the greater the participation from ELFA members and Econo Lodge franchisees, the better it is for all of us.
Tuesday May 1st – 9:00 am – ELFA Networking and Breakfast – Mandalay Bay Jasmine ABEF
Meet other area franchisees and ELFA leadership and share your experiences. New Econo Lodge AD’s from Choice Hotels will be on hand. ELFA Sponsor specials.
Tuesday May 1st – 10:00 am – ELFA Roundtable & Elections – Mandalay Bay Jasmine ABEF
Get the latest on ELFA activity and help us plan discussions with Choice Hotels leadership.
Wednesday May 2nd – 1:00 pm – Econo Lodge Brand Session – Mandalay Bay South Seas
Find out what new programs Choice Hotels has in store for franchisees for the coming year.
Wednesday May 2nd – 5:30 pm – 8:00 pm – ELFA / ROA Member Reception – Luxor Hotel & Casino Lotus Room
Enjoy, fun, food, and libations at our annual reception, with humorist Jay Vasavada, dance music, and Indian catering by Rajbhog.
Education Sessions – All Days
Tim Tobin, CHI’s VP of Franchisee Onboarding & Learning, has offered up a list of Educational Classes that can be especially beneficial to Economy and Owner-Operator led properties. Please download the attached PDF for topics, locations, and schedules.
ELFA is excited to announce another $2,000 scholarship program for the upcoming 2018-2019 academic year available to employees or family members of an Econo Lodge franchise towards an accredited college or technical school tuition for the coming academic year. Continue reading 2018-2019 ELFA Scholarship Applications Now Active →
March 1st is a big deadline day for Choice Hotels and the Econo Lodge brand. In addition to another phase in the Guestroom Improvement Program needing completion, it is also the date that a new round of fines will be levied on properties that are non-compliant with Choice’s Chip-Card solution program. Continue reading 25% LVT – Credenzas – Wooden Pulls/Knobs – EMV Deadlines March 1st →
Choice Hotels’ mandated EMV solution hits another deadline in two weeks. Properties deemed non-compliant face a $2,500 fine on December 1st – so please, if you have not taken the necessary steps with your property in this area – DO IT NOW. Continue reading EMV Compliance Deadline Approaching – $2,500 Fines from Choice Hotels →
If you’re planning to join us at our 2017 Fall Regional Meetings, please make your plans today. Housing deadlines are approaching:
St. Louis, MO
Comfort Inn St. Louis – Westport
Wingate Altanta Galleria Hotel
Las Vegas, NV
New York New York Hotel & Casino
Use the links below to make your plans today!
Did you know that you DO NOT have to use Internet Explorer with the EMV card readers? Firefox and Chrome can also be setup to work with ChoiceAdvantage and the EMV readers, please see the instructions below: Continue reading Chip Card Browser Update →